Frequently Asked Questions (FAQ)



Discover our commonly asked questions, which are typical inquiries and the corresponding responses that you might have. Please get in touch with us if you can’t find the answer you’re looking for.

I have finally decided to get help. How do I get more information and an appointment right away?

To reach us, you can e-mail us through the Contact Us page or give us a call at 216-407-6278. We have a 24-hour response policy Monday through Friday and will get back to you as soon as we can.

Where are your offices?

We have 4 locations, Beachwood, Fairlawn, Strongsville and Rocky River. We also offer telehealth services.

What happens at the first appointment?

In the first session, the therapist and/or dietitian will conduct a thorough evaluation. It is important to get a good picture of what has been going on and what help you are looking for and need. You will leave the first session with recommendations for how to proceed and some immediate steps you can take to begin to feel better.

What forms do I need to complete?

After making initial contact with us, we will be emailing you with information for how to get set up an account in our client system. Once set up, there will be several forms in your account that need to be filled out. Directions for how to do this will be included in the email. 

What if I am receiving counseling somewhere else and only need a dietitian?

We recognize that finding a well-trained eating disorders dietitian in N.E. Ohio is very difficult. The dietitians at The Hull Institute are experts in this field. You can see them while continuing with your current therapist. The same is true if you already have a dietitian but you need a therapist.

I have eating issues and wonder if I can just return to the therapist I used to see for other issues?

Our years of experience confirm that people with eating disorders need to see therapists and dietitians specially trained to deal with these problems. Most therapists and dietitians agree that, without special training, they are ill-equipped to help people with eating disorders and obesity. Going to a therapist or dietitian who does not have extensive experience with eating disorders and obesity will most likely delay your recovery. This is true with addictions as well. Please contact us and we will help to set you up with a clinician best fit for your needs.

I have so many insurance questions. How can I find out if The Hull Institute is covered by my plan?

Insurance coverage and payment issues are complicated. At The Hull Institute, these issues never deter us from helping you. Here’s what you need to know:

a. If you have commercial insurance through your job, parents, or spouse, call the Member Customer Service number on the back of your card. Ask if The Hull Institute, LLC is in network.

  • If they say yes, then we are In Network. Ask how much your co-pay is and how many sessions you get annually.
  • If they say no, we are NOT in network, though we can still see you. Ask what Out Of Network benefits you have. Once you know this, call us, and we’ll help you figure out what it means and how much it will cost you. If you use your Out Of Network benefits, you must pay us up front, as you go, and the insurance company will reimburse you some portion of the fee. This amount varies from plan to plan. Call us, even if you think you cannot afford treatment. We’ll do our best to work with you.

b. The Hull Institute and its providers are in most major networks including in the following major networks (and some smaller ones as well) including:

Do you offer services to people of all ages?

Yes we do! The Hull Institute has a team of clinicians who specialize in helping people from all walks of life. We see adolescents, teens, and adults.

New Beginnings EDC is in some of the same plans, and others as well. Please call us for additional information.

Straight Ohio Medicaid will not pay for any of our services.

When in a network, we agree to accept what that network will pay. You are responsible for your co-pay and/or co-insurance.

For more information contact us.