Frequently Asked Questions (FAQ)

To find our exact locations, please visit our Locations page. We have four locations: Beachwood, Fairlawn, Strongsville, and Rocky River. We also offer telehealth services.

• In the first session, the therapist and/or dietitian will conduct a thorough evaluation. It is important to get a good picture of what has been going on and what help you are looking for and need. You will leave the first session with recommendations for how to proceed and some immediate steps you can take to begin to feel better. It is always up to you how you wish to proceed.
• All our providers are trauma informed, meaning we are sensitive to the experiences clients bring to their sessions and we respect that you know yourself better than anyone. While we can be directive when people are very sick from their eating disorder, we always respect your right to care for yourself as you see fit. Yes, we will challenge your eating disorder voice when it is hijacking your brain!

One we have spoken with you, you will receive an email with instructions to set up your account in Therapy Notes, our patient portal. Once your account is created, you’ll find several forms that need to be completed. The email from our office manager will include step-by-step directions to guide you through the process.

We understand that finding a highly trained eating disorders dietitian can be challenging. At The Hull Institute, our dietitians are experts in this field. You are welcome to work with them while continuing with your current therapist. Likewise, if you already have a dietitian and need a therapist, we are here to help.  All our providers communicate regularly with your team at The Hull Institute, and outside.

Our experience has shown that individuals with eating disorders need specialized care from trained therapists and dietitians. Most professionals agree that without specific training, they are not fully equipped to address the complexities of eating disorders and disordered eating. Working with a provider who lacks this expertise can delay recovery. If you wish to stay with your current therapist, which we often encourage, we can consider adding a second therapist and/or a dietitian from The Hull Institute.

At The Hull Institute, we connect you with experienced clinicians who are best suited to support your needs. Contact us to get started on the right path to healing.

Navigating insurance and payments can be complex, at The Hull Institute, we’re committed to helping you access care. Here is what you need to know:

1. Checking Your Insurance Coverage

• If you have commercial insurance through your employer, parent, or spouse, the best place to start is to review your benefits online.  You can check your co-pays and annual deductible online as well, and this information is almost always the most accurate.  You can also call the Member Customer Service number on the back of your insurance card. Ask if The Hull Institute, LLC is in-network

• If yes: Confirm your co-pay or annual deductible amount.
• If no: Ask about Out-of-Network benefits. (We rarely need to use out of network benefits)

• • • Even if we are out-of-network, we can still provide care. You’ll need to pay upfront for services, and your insurance may reimburse you a portion of the fee. Reimbursement rates vary, and we’re happy to help you understand your options. If cost is a concern, reach out—we’ll do our best to work with you.

     

• 2. In-Network Coverage
• Our counselors are in-network with many major providers, including:
  • Medical Mutual of Ohio
  • SummaCare
  • Aetna
  • Cigna
  • Cleveland Clinic Employee Health Plan
  • University Hospitals Employee Health Plan
  • Caresource
  • Buckeye
  • Molina
  • Anthem
  • United Healthcare
  • Medicare
  • Medicaid
  • TriCare
  • VA

   

  Our dietitians are in-network with:

  • Medical Mutual
  • Aetna
  • Cleveland Clinic Employee Health Plan
  • University Hospitals Employee Health Plan
  • TriCare
  • VA

  For questions about your specific plan or coverage, contact us—we’re here to help! Don’t always believe it if a customer service rep tells you our services are not covered. Call us to verify!

Yes, we do! Eating disorders do not discriminate. The Hull Institute has a team of providers who specialize in helping people from all walks of life. We see children, adolescents, teens, adults, and “seasoned” adults. Parents: if you have an adult child (over age 18), they need to call us on their own, or with you.

At The Hull Institute, we are committed to diversity, equity, and inclusion, ensuring that all individuals—regardless of race, gender identity, sexual orientation, socioeconomic status, or background—have access to compassionate, high-quality care. We are dedicated to serving people from diverse backgrounds, especially those wishing to use their insurance benefits to receive the care they need.

If you have a question about billing, please contact our billing specialist, Debbie Quella, at debbiequella@hullinstitute.com.

If you believe we have violated your privacy or other rights, you have the right to file a complaint in writing with our Privacy/Client Rights Officer Ann Hull Kuster, at annhull@hullinstitute.com or (216) 407-6278. You can also file a complaint with the Secretary of Health and Human Services at 200 Independence Avenue, S.W. Washington, D.C. 20201 or by calling (202) 619-0257. We will not retaliate against you for filing a complaint. If fact, Ann very much wants to talk with you about any/all concerns you may have.

You can find our client portal by going to the following link: https://www.therapyportal.com/p/hullinstitute/

If you don’t have a portal account yet or have forgotten your password, please contact our office manager, Meghan Todd, at meghantodd@hullinstitute.com.